At Oliver’s Card House, we want you to be completely satisfied with your purchase. Because we deal in highly collectible items, we maintain a clear and transparent return process to ensure the integrity of our inventory and the satisfaction of our customers.
1. 30-Day Return Window
You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it:
Sealed Products: Hobby boxes, booster packs, and elite trainer boxes must be unopened with the original factory shrink-wrap or seal intact.
Individual Cards: Must be in the original protective sleeve/top-loader provided at the time of sale.
Proof of Purchase: You will need the receipt or proof of purchase.
2. Return Process
To start a return, please contact us at Support@oliverscardhouse.com.
If your return is accepted, we will send you a pre-paid return shipping label.
Follow the instructions provided in the email to package and drop off your return.
Items sent back to us without first requesting a return will not be accepted.
3. Return Shipping & Fees
Return Shipping Cost: Oliver’s Card House covers the cost of return shipping. We will provide a pre-paid label at no cost to you.
Restocking Fees: We do not charge any restocking fees for returns.
Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
4. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
5. Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
6. Contact Information
For any questions regarding your return, please contact our support team:
Oliver’s Card House 177 E Main St, Batesville, AR 72501, United States
